Terms and conditions

Preamble
Use of the present website implies full adherence to our Terms and Conditions. By using this website, you certify being legally capable and of age, and guarantee that the information you provide is true and correct. Any misuse or fraudulent use in your own name or on behalf of a third Party may deprive you of access to our services or entail financial liability on your part. The present Terms and Conditions apply to any use of our website as well as to any payment made on this website. The offers and Terms & Conditions displayed are valid on the day they are consulted. They are periodically updated; nevertheless any reservation made will be honoured on the day of the stay in the conditions indicated.

On-line payment
Payment on-line is made by credit card (Visa or MasterCard) and through a secure payment system. You will be asked your credit card number, its expiry date and the three digit code on the back of your card. Any irregular, inefficient, fraudulent or incomplete payment on the part of the customer will entail cancellation of the subscription (online payment) to the expense of the client, without prejudice to any civil or criminal action.

When you subscribe to Botswana Guardian or The Midweek Sun newspaper, your subscription will automatically renew and you will be charged for the next billing period at the start of each monthly billing cycle. If you want to cancel your subscription, see cancellation

Once the monthly subscription fee has been charged at the start of a new billing cycle, that charge is final, except that you will have 7 working days from the start of your first paid billing cycle to cancel your subscription for a refund.

Cancellation
All cancellations must be submitted in writing by Fax(+267 3908457) or email ([email protected]).

You must cancel your subscription before the end of your current billing cycle to avoid being charged for the following billing period. Your subscription cancellation will be effective at the end of the current billing cycle. You will have access to your subscription content until the end of the billing cycle.

Rates
Rates on our website are in Pula (BWP) and inclusive of taxes. We may modify our rates at any time. This does not apply to already paid subscriptions, advertising and classifieds.

Refund
Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.

Once the request is validated, the refund will be made by cheque within thirty business days from the effective date of stay.

Liability and warranty
The customer acknowledges is aware of the risks linked to use of the internet. We shall make our best effort to ensure the site functions correctly but cannot guarantee that the site is exempt of any malfunction or anomaly. We may therefore not be held responsible for damages resulting from use or total/partial impossibility to use the site. In particular its liability may not be engaged in case of non-performance or misuse by a customer, a third Party of in case of force majeure.

Should we not invoke one of the sections of the present Terms and Conditions cannot be deemed a waiver of such section. Should one of the sections be declared void, it shall be considered as such and shall not affect the validity of the other sections, unless it is essential and determining. In case of force majeure, including interruption, of means of telecommunication, strikes, the hotel shall be dispensed of its obligations and the undelivered services shall, in case of payment on-line, give rise to reimbursement to the exclusion of any damages.

Complaints
Should you have any further questions, concerns, or queries, please Fax(+267 3908457) or email ([email protected]).