FNBB revamp branches

First National Bank Botswana (FNBB), arguably the leading lender in the country is in the process of revamping its old branches and open new branches, its most senior executive has disclosed.

This infrastructure investment forms part of its strategy to standardise the look and feel of all its branches up to the year 2020. Speaking at the bank’s results presentation last Friday, FNBB Chief Executive Officer, Steven Bogatsu revealed that, “We are in the process of revamping six branches and in addition to that we will be opening two new branches under this financial year and the locations will be announced in due course.”

Some branches have already been refurbished, the Kanye branch being one of them. FNBB, which employées over 1200 people,  services a large number of customers across the country with over 20 branches. From the bank’s 150 network of Automated Teller Machines (ATMs), 36 are automated real-time cash deposit (ADT) machines and the aim is to roll out 50 by end of the year, targeting to have three of these ADTs in each branch.

Slimline mini ATMs are set to also increase from the current 34 to 70, facilitating greater access and a wider geographical footprint for these channels. ‘All branches are targeted to have a minimum of three self-service devices including ADTs and ATMs and most villages will have at least one slimline ATM. We have also made provision for non-FNB card holders to use their ATM cards on FNB slimline ATMs,’ he said.

Meanwhile, Bogatsu revealed that the bank is not yet where it wants to be in terms of service. “A customer survey was conducted and it was established that the FNBB staff are not very welcoming. Our strategy is therefore based on customer centricityservice excellence, sales and solutions, and people. We will strive to improve on these perceptions and do what is right according to our customers,” he said.